Levels of Service and Staffing Strategic Plans

A Public Utility in Central Texas

The situation

In early 2023, a public utility in central Texas approached Kimberly Britton, CEO of Britton Strategies, with a comprehensive planning request.

The challenge

The utility needed to create a strategic plan for levels of service for the entire organization, establish correlating KPIs and SMART goals, allocate remaining FTE positions for the current year and the next two years, and discuss a future state reorganization - all within a four-day executive planning retreat scheduled for the following month.

The solution

Britton Strategies fully engaged with the utility's retreat point team to plan the intense four-day agenda. 

The deliverables

Britton Strategies produced a strategic plan for levels of service, established KPIs and SMART goals, created an FTE allocation plan for the current and next two years, and facilitated a discussion on future state reorganization. Due to the success of these efforts, the new CEO invited Britton Strategies back in early 2024 to build on the previous year's work. As a result, an update of that work was completed and a new plan for a major near-term reorganization was created. All once again took place during an intensive four days with desired outcomes achieved and execution of resulting initiatives now fully underway. The groundwork has already been laid for the next session slated for late 2024.

Key Highlights

At Britton Strategies, we combine deep expertise, a personalized approach, and a proven track record to help you achieve sustainable growth and success. Here's what sets us apart:

Comprehensive organizational diagnostics

Innovation readiness assessment and program design

Rapid turnaround: Completed comprehensive planning in just four days.

Comprehensive organizational diagnostics

Innovation readiness assessment and program design

Full-scope solution: Addressed multiple strategic needs in one engagement.

Comprehensive organizational diagnostics

Innovation readiness assessment and program design

Client success: The client deemed the engagement a "resounding success".

Comprehensive organizational diagnostics

Innovation readiness assessment and program design

A worker explaining an important topic to his colleagues
A worker explaining an important topic to his colleagues
A women looking at her laptop at work
A worker explaining an important topic to his colleagues
A women looking at her laptop at work
A worker explaining an important topic to his colleagues

Key Highlights

At Britton Strategies, we combine deep expertise, a personalized approach, and a proven track record to help you achieve sustainable growth and success. Here's what sets us apart:

Rapid turnaround: Completed comprehensive planning in just four days.

Full-scope solution: Addressed multiple strategic needs in one engagement.

Client success: The client deemed the engagement a "resounding success".

Your Partner in Transformation

At Britton Strategies, we combine deep expertise, a personalized approach, and a proven track record to help you achieve sustainable growth and success. Here's what sets us apart:

Comprehensive organizational diagnostics

Innovation readiness assessment and program design

Medium length section heading goes here

Develop robust strategies and innovative business models. Align goals, foster growth, and achieve competitive advantage with our expert guidance.

Comprehensive organizational diagnostics

Innovation readiness assessment and program design

Medium length section heading goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

Comprehensive organizational diagnostics

Innovation readiness assessment and program design

Medium length section heading goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

Comprehensive organizational diagnostics

Innovation readiness assessment and program design

A worker explaining an important topic to his colleagues
A worker explaining an important topic to his colleagues
A women looking at her laptop at work
A worker explaining an important topic to his colleagues
A women looking at her laptop at work
A worker explaining an important topic to his colleagues

Ready to take your performance to
the next level?

Contact us today to discuss your needs and explore how Britton Strategies can help.

Contact Us